Nothing but positive things to say about Relaxing Journeys and Grand Pacific Tours. We started off with a bump, in that our flight from Toronto was delayed due to a snow storm and we missed our connecting flight to Auckland from San Francisco. Air Canada put us up in a hotel and rebooked our United Air flight for the next night. I contacted Georgina at Relaxing Journeys to advise her, and that it appeared we would miss the bus leaving from Auckland. She emailed me back with directions to the Intercity bus and that she had placed a hold for 2 for us. Fortunately we were able to arrange for an earlier flight with Air New Zealand, Georgina arranged for someone to pick us up and deliver us to our coach just in time to start our tour. The first 9 days were quite busy, I suppose jet lag and the 18 hour time difference didn’t help. Our first 2 nights were at the same hotel in the Bay of Islands, so that help us to acclimate to our new time zone. Our driver John R and tour guide Diane were terrific, informative, gracious and especially good at keeping 41 travellers on time. Hotels were all clean and comfortable, and meals were always plentiful and hot. We said goodbye to 9 people in Wellington, and picked up 12 more in Christchurch for the South Island tour. Also said hello to our new driver John T. He also, was a great driver with a good sense of humour. There was a slight hiccup due to a landslide on highway 6, and we couldn’t get to Franz Joseph for the night. Grand Pacific had to find last minute accommodation for 44 people, we stayed in Twizel and continued our journey from there, on to Queenstown. Due to a personal emergency at home, Diane had to leave us, and we were introduced to Brenda in Queenstown. Brenda completed our tour with a friendly and upbeat attitude. As we had already seen Mt. Cook, because of the landslide, Brenda and John came up with a few alternatives that are not usually included in the tour. We drove up the east coast, enjoying the fabulous scenery and stopped at the Moeraki boulders and continued to the Benmore dam. Our trip was everything and more, than I had hoped for. Some hotels were much nicer than others, but all were clean and comfortable. The included attractions were all informative and/or fun and great value. I have no hesitation in recommending Relaxing Journeys and Grand Pacific Tours for a fabulous vacation to New Zealand.