Relaxing Journeys Terms & Conditions

Taking a break at Moke Lake


Relaxing Journeys is a company that acts as service agent in the tourism industry and provides information on destinations, tours, cruises, reservations, bookings, hotels, transportation, travel services and other services in the tourism industry. Our site information has been secured from a variety of travel operators, service providers, and other sources. We cannot verify the accuracy of our travel operator’s information and we cannot warrant their accuracy or completeness. Relaxing Journeys is not responsible for the acts or omissions of such operators or their subcontractors or their failure to provide services, adhere to their own schedules, or honour their contracts. All information, prices, availability are subject to change without notice.



All prices referred to on this website are based on New Zealand dollars and include 15% GST (Goods & Services Tax). Only the New Zealand Dollar (NZ$) prices on this site are accurate. Prices in other currencies have been converted for your convenience and are there to help you to compare to your own currency. All our holidays are charged in New Zealand Dollars.



A non-refundable deposit of approx. NZ$250 per person is required to confirm your booking. Exact deposit amount required is shown in your quote and may vary if you are booking a 3rd party tour. Full and final payment of all tours and holidays must be received by Relaxing Journeys no later than 45 days prior to departure date, or by specified date if booking a 3rd party tour. If full payment is not received by this date, we reserve the right to cancel the booking. Bookings made within 45 days, or within specified cut-off date if booking a 3rd party tour, of travel date must be paid in full upon confirmation of reservation. You have the choice to pay your balance either by card (Mastercard & Visa) through our Secure Form, or by Electronic Bank Transfer (details on your booking advice). Relaxing Journeys do not charge card fees on your deposit or balance. Your payment is not deemed made until it is received by Relaxing Journeys and you receive your confirmation Booking Advice. In the case of billing errors, Relaxing Journeys reserves the right to re invoice with correct pricing (you have the option to request a full refund if this occurs).



At the time of booking, payment by credit card shall be made in full for each booking in New Zealand dollars. You will then receive a booking confirmation and reference number for each booking. You will need to use that reference should you wish to refer to your booking(s) later. You will also receive a booking voucher for each booking which will be emailed to your nominated email address. In the event your tour is not available you will be refunded in full. If a client cancels a tour due to ‘change of mind’ and are outside of the suppliers cancellation fees a charge a NZ$25 admin fee will apply and the remaining difference will be refunded. If a client cancels within the suppliers cancellation fees there will be no refund given. Where a Cruise Ship fails to make port due to weather or mechanical difficulties, a 100% refund will be provided. If the cruise ship is delayed or arrives on an alternative date, every effort will be made to reschedule the tours, if we are unable to do this then a full refund will be given.



Please ensure you carefully read your booking advice, vouchers and all other documents we send to you as soon as you receive them and contact Relaxing Journeys immediately if any information appears to be incorrect. We will not accept any liability if you fail to notify us of any inaccuracy in any document within 14 days of us sending them to you. While we will do our best to rectify any changes made outside this time, it is your responsibility to meet any additional costs which may be involved, except in the case of an error made by the Operator or Relaxing Journeys, and where there is reasonable justification for you not contacting us within the specified time. You are responsible for ensuring that all necessary travel documents including, but not limited to, passports, visas and vaccination certificates are valid and subsisting. We strongly recommend that you verify current documentation requirements and all other relevant protocols and procedures associated with your trip with your travel consultant. Please note requirements change and you must check with your Consulate for the most up to date information. Passports must have an expiry date of at least 3 months or more beyond the date you intend to depart NZ.



Amending your holiday to alternate dates, once we have confirmed your reservation, may incur a maximum charge of NZ$250 per file to cover administration and communication costs. Any third-party costs, such as hotel amendment fees or cancellation costs will be payable by you.



Cancellation fees differ depending on whether your holiday is arranged by Relaxing Journeys or operated by a 3rd Party Operator (e.g. cruise line, coach operator).  Please refer to the corresponding operator below:



At time of booking – loss of deposit

30-15 days prior to departure – 50% of the holiday cost plus any airline or ground operator charges

14 days or less prior to departure – 100% of the holiday cost



Real Journeys Overnight Cruises

The following cancellation fees will apply to all bookings. The day on which notice is received in writing by Real Journeys will determine the applicable refund:

30+ days prior to departure – Admin Fee $NZ 25pp

29-10 days prior to departure – 50% cancellation fee

9 days or less prior to departure – 100% cancellation fee

Cancellation fees are non negotiable – we strongly recommend travel insurance.
Once the cruise has departed no portion of the package payment is refundable in the event of the individual or group being unable to proceed.
Should Real Journeys cancel a cruise due to weather, failure to reach minimum numbers or mechanical failure, a full refund will be made.
Real Journeys accept no responsibility if activity inclusions are not be available due to weather, and no refund will be due.
Suitable for all ages. Babies (0 – 12 months of age) travel FOC if sleeping in a cot and may travel in twin-share cabins only. Please specify if a cot or bed is required at time of booking. Child rates apply for 2-14 year old inclusive.


Island Escapes Cruises

The following cancellation fees will apply to all bookings. The day on which notice is received in writing by Island Escape will determine the applicable refund:

91 or more days – Loss of deposit

90 days or less – 100% of tour price


Fiordland Discovery Cruises 

A $250 non-refundable deposit per person is required to book overnight cruise. In the event a traveller cancels off a tour the following fees:

30 days or days – Loss of deposit

29 – 10 days – 50% of cruise price

9 days or less – 100% of cruise price



AAT Kings & Inspiring Journeys

45+ days prior to departure – loss of deposit

44 – 22 days prior to departure – 27.5% + deposit

21 – 8 days prior to departure – 33% + deposit

7 – 1 days prior to departure – 55% + deposit

Day of departure – 100%


Grand Pacific

60+  days prior to departure – loss of deposit

59 – 7 days prior to departure – 50% + deposit

6 days or less prior to departure – 100%

If you are booked on a module of a tour (8 Day Taste of North Island tour or 10 Day South Island spectacular tour), your cancellation fees will fall in line with the commencement of the 16 Day or 19 Day itineraries that this tour is a part of.  If a traveller wishes to still cancel their existing booking and  transfer to a new departure date, the above cancellation fees will still apply.


APT & Travelmarvel

Cancellation fees will be levied relative to the amount of notice given:

100+days or more        –           Loss of deposit

99 – 81 days                  –           35% holiday package price

80 – 61 days                  –           50% holiday package price

60 days or less              –           100% holiday package price

All cancellations must be received in writing by APT/TM and are not effective until this notification has been received. If your holiday has commenced, 100% of the full holiday package price is charged. There is no refund for unused services or if portions of the holiday package are missed. Additional cancellation fees may also be charged in respect of accommodation reserved outside the holiday package dates. These cancellation fees are in addition to any fees that may be levied by APT/TM and your travel agent (if any). You acknowledge that the amounts estimated under the Cancellation Policy are reasonable and represent a genuine pre-estimate of APT’s/TM’s loss and are otherwise reasonably necessary to protect the legitimate interests of APT/TM. If you request changes after APT has issued your documents, APT/TM may charge you an administration and processing fee of $70 per person in addition to any applicable cancellation fees.


Stray Journeys

Cancellation fees will be levied relative to the amount of notice given:

8+ days or more        –           Loss of deposit

7 – 3 days                  –           50% holiday package price

2 days or less              –           100% holiday package price

A deposit of 20% of the total tour cost will be taken at time of booking. The deposit is non-refundable. Final balances and payment dates will be outlined by your tour consultant. A minimum number of passengers on each scheduled departure are required to operate. If scheduled departure dates are cancelled an alternative departure date will be offered or full refund for that tour will be offered.

Linen is provided free of charge at all overnight stops. The twin/double option is valid for two people booking and travelling together. Single travellers wanting accommodation must pay a single supplement and cannot be paired with another single traveller.

The Doubtful Sound overnight cruise operates through the months September to April inclusive. The overnight cruise is substituted with a day cruise on Doubtful Sound, a night in Te Anau and a guided halfday glacier hike in the other months. If the Doubtful Sound overnight trip is not available through circumstances beyond our control, you will be offered the Doubtful Sound day trip as an alternative. Pre and Post night accommodation are not included in the price.



Maui Campervans

If a bookings travel dates are amended within the cancellation fee period to be outside of the cancellation fee period and is subsequently cancelled, the cancellation fee for the original booking will apply. Cancellation fees are as follows:

  • 91 or more days –           Loss of deposit
  • 90 – 22 days –           Loss of deposit & 10% of Gross Rental
  • 21 – 7 days –           Loss of deposit & 20% of Gross Rental
  • 6 – 1 days –           Loss of deposit & 50% of Gross Rental
  • Cancelled on day/No Show 100% of Gross Rental
  • If Vehicle is returned early, no refund will be available


Britz Campervans

If a bookings travel dates are amended within the cancellation fee period to be outside of the cancellation fee period and is subsequently cancelled, the cancellation fee for the original booking will apply. Cancellation fees are as follows:

  • 91 or more days –           Loss of deposit
  • 90 – 22 days –           Loss of deposit & 10% of Gross Rental
  • 21 – 7 days –           Loss of deposit & 20% of Gross Rental
  • 6 – 1 days –           Loss of deposit & 50% of Gross Rental
  • Cancelled on day/No Show 100% of Gross Rental
  • If Vehicle is returned early, no refund will be available


All ski products are non-refundable. Ski conditions are an act of nature and totally beyond our control. Relaxing Journeys urges clients to check weather conditions before departing on any ski or snow dependent holiday as conditions can change at very short notice. Relaxing Journeys takes no responsibility for late starts or early finishes to the ski season.

DAY TOURS (excluding shore excursions)

Cancellation at least 14 days prior, 100% refund.

Cancellation between 14 and 7 days prior, 75% refund.

Cancellation less than 7 days no refund.



Please check with your consultant



No refunds will be made once travel has commenced nor will any refund be available in respect of any tours, accommodation, hires, services or inclusions not utilised. Refunds may occur due to weather conditions, supplier discretion, lack of tour availability or over-payments made mistakenly to Relaxing Journeys. Due to exchange rate fluctuations, at times there may be some variance in the amount refunded compared to the amount initially paid. Relaxing Journeys does not accept any liability for these variances or any subsequent credit card/bank charges relating to the transfer to customer’s accounts. It is highly unlikely that we will have to make any changes to your tour after you book, but as we plan the arrangements many months in advance, we may occasionally have to make minor alterations. You will be notified at the time of booking of any known changes in itinerary, hotels or tour price and you are under no obligation to continue with your booking should these prove unsuitable.



Real Journeys offer overnight cruise options on Milford & Doubtful Sounds. Single, Twin, Double and Quad occupancy are available. For sole occupancy of a cabin, a single person rate will apply.

All pricing is in New Zealand Dollars and includes GST at 15%. Prices are subject to change without notice. Suitable for all ages. Babies (0 – 12 months of age) travel FOC if sleeping in a cot and may travel in twin-share cabins only. Please specify if a cot or bed is required at time of booking. Child rates apply for 2-14-year-old inclusive. Minimum numbers do apply. Real Journeys reserve the right to amend timetables, cancel departures, substitute plant and equipment and alter ticket prices at any time. Departures and itineraries are subject to weather conditions. Fuel – due to the uncertainty of fuel prices Real Journeys reserves the right to add a fuel surcharge. Limited Luggage storage facilities exist on check in.



All discounts displayed on are based on Twin Share (two persons travelling) unless otherwise stated. Discounts will be adjusted for single, triple & group travellers.




Relaxing Journeys have arranged your rental vehicle hire on your behalf and the cost of this hire includes unlimited kilometres, standard daily vehicle insurance (subject to an excess), airport and ferry pick up fees, additional driver fees, age surcharge and GST (Government Goods & Services Tax).  The cost of this hire excludes tolls, optional extras, fuel and remote location surcharge if applicable, one-way fees if applicable and after-hours fees (vehicle collection outside 0800-1800 at the Picton ferry terminal).



ADE applies to all vehicle rentals in New Zealand. An excess applies to all rentals. This ‘excess’ is the amount you must pay before the insurance kicks in if you have or caused an accident. This excess can be reduced to Nil by including Accident Excess Reduction (AER) in your quote. You can also purchase AER directly with the car rental company on your arrival. Please refer to the specific car rental Terms and Conditions for information about the applicable Accident Damage Excess.



All drivers must be 21 years old and over. There is no maximum age for drivers providing they hold a full, valid driver’s licence.  All intending drivers must present a valid full national driving licence which has been held for at least one year. A current International Driving Licence must accompany driving licences issued in a language other than English



While we will endeavour to provide the vehicle of your choice, we reserve the right to provide an alternative vehicle of a similar or higher specification should there be a mechanical or other problem, which cannot be resolved.  Should we be unable to provide your tour through our own fault, [excluding acts of nature, terrorism or war] then a 100% refund will be given.  Your tour itinerary will be followed as closely as possible but in some cases may be affected by adverse weather or road conditions; in such cases alternative destinations and activities of a similar nature will be offered. Changes made by operators of attractions and activities we visit are outside of our control but we will endeavour to minimise such occurrences by close liaison with the operators.  We accept no responsibility for and injury to persons or damage or loss of personal possessions belonging to those persons except that which we have legal obligation so to do.



Our website contains a lot of information and very occasionally mistakes are made when entering prices and/or information online. Relaxing Journeys are not responsible for errors/omissions or updates.



Travel insurance is not included in your tour cost. It is strongly recommended that insurance be taken out to protect you against cancellation charges, loss or damage of personal effects, ill health and medical expenses and any other unforeseen insurable events.



Accommodation, transportation, entrance fees, sightseeing activities, cruises and domestic flights where specifically indicated in the itinerary.



Items of a personal nature, such as laundry, phone calls, tipping, room service, optional excursions, wine & beverages, etc, are not included in tour & holiday costs and are your own responsibility.



International & domestic air travel is not included in the cost of any of the itineraries featured on this website (unless specifically stated). Note:  Flights booked by Relaxing Journeys on your behalf are non-refundable and additional costs will be payable if amendments are made to your route or touring dates after your tour has been confirmed with your Tour Consultant. Note: If you are planning on joining a coach tour of New Zealand, please don’t fix your flights until you have been notified by Relaxing Journeys that your places on tour have been confirmed AND we notify you that your tour departure date has been set to a ‘definite departure’ by the Operator.



Please check with your travel agent or airline regarding current passport, visa and vaccination requirements. We also have a section on our website that will help. Generally, vaccination certificates are not required for European, US or UK residents travelling directly to New Zealand. Your travel agent will advise of other requirements should you be stopping en-route. All travellers will require a valid passport to enter New Zealand. Visas for short term stays in NZ (i.e. less than 3 months) are not generally required for US, British and most European passport holders.



From 1 October 2019 the New Zealand Government is introducing a new travel requirement for some visitors and transit passengers. It is called the NZeTA (New Zealand Electronic Travel Authority) and travellers need to request this via the official mobile app or website. Costs apply. For further details and to check if you are required to obtain an NZeTA refer to



In the unlikely event that a problem occurs during your holiday, it is important that you immediately inform us. If that is not sufficient to resolve the matter, then contact the New Zealand office on the number provided on your itinerary. If your complaint cannot be resolved satisfactorily at that time, you must write to our office within 30 days of your return to your home country supplying all the relevant details.



We will endeavour to fulfil any special requests (e.g. dietary requirements) and will pass your request to our suppliers. You must advise us of any such requirement at the time of booking. Some Escorted coach operators to not cater for religious dietary requirements so its important to let us know at time of enquiry.



Any land or air arrangements you make independently which do not form part of the tour are entirely done so at your own risk. Should you book any excursions or additional travel arrangements while on your holiday with us, please note we act only as your booking agent and should anything go wrong with any such arrangements, your rights will lie solely against the organisations supplying such arrangements.



This website is the sole responsibility of Relaxing Journeys who will exercise all possible diligence in matters within their control relating to travel arrangements, accommodation and all the other services featured in any of the tours. Scenes depicted on this website are not necessarily included in the tours or holidays.



Relaxing Journeys is not in any way liable for any loss or damage from alterations, delay, or changes arising from unusual or unforeseen circumstances beyond our control, such as threat of war, riot, civil strife, terrorist act, industrial dispute, natural or man-made disaster, fire, adverse weather, technical problems with transport or congestion of airports. Compensation will not be payable if we need to cancel or amend tour arrangements due to any of the above circumstances. Relaxing Journeys will not be held responsible for any property loss or damage and or from any damage resulting in personal injury or death which may arise whilst on tour or when utilising any other service provided by Relaxing Journeys or its agents.



Relaxing Journeys is not responsible for any typographical errors, incorrect prices or price changes or offer withdrawals listed on this website or any content of a travel reservation. All materials contained in this site are the copyrighted property of Relaxing Journeys or the property of our suppliers or licensors. No material from Relaxing Journeys or any Web site owned, operated, licensed, or controlled by Relaxing Journeys may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way, except that you may download one copy of the materials on any single computer for your personal, non-commercial use only, provided you keep intact all copyright and other proprietary notices. Modification of the materials or use of the materials for any other purpose is a violation of copyright and other proprietary rights of Relaxing Journeys. The use of any such material on any other Web site or computer network environment without the prior written authorization from Relaxing Journeys is expressly prohibited.  By uploading or submitting any materials to us, you automatically grant (or warrant that the owner of such rights has expressly granted) us a perpetual, royalty-free, irrevocable, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from and distribute such materials or incorporate such materials into any form, medium, or technology now known or later developed throughout the universe. In addition, you warrant that all so-called “moral rights” in those materials have been waived.



These sites may contain hypertext links to other websites. Such links are provided for your convenience and are not intended as an endorsement by Relaxing Journeys of the organizations, person, or entities owning or operating those sites. Relaxing Journeys is not responsible for the content those sites contain, nor their privacy practices. Such other websites are maintained by third parties over whom we exercise no control. We expressly disclaim any responsibility for the content, products or services of such other websites.



Relaxing Journeys reserves the right to change, modify, add, or remove portions of these terms and conditions at any time, without notice, and at our discretion. You may check these terms and conditions periodically for changes. Your continued use of Relaxing Journeys subsequent to the revisions of these terms means you accept those changes. You are advised to review the terms and conditions and other policies posted on this Site for potential changes when you return to this site to visit or to transact any business.



Notwithstanding anything to the contrary, nothing in this website shall be construed to be an offer to sell or a contract until a booking is confirmed in writing and a non-refundable deposit has been made. Relaxing Journeys is an agent for the travel operators it distributes. All travellers are subject to the terms and conditions of the operator conducting their travel arrangements. The terms and conditions for the operator you have chosen is in these terms and conditions. If these cannot be located, please request one from your Tour Consultant.



Under no circumstances, including, but not limited to, negligence, shall Relaxing Journeys be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this Site, even if Relaxing Journeys or a Relaxing Journeys authorized representative has been advised of the possibility of such damages. Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you. In no event shall the total liability of Relaxing Journeys to you for all damages, losses, and causes of action (whether in contract, tort, including but not limited to negligence, or otherwise) shall exceed the amount paid by you, if any, for accessing this Site.



You agree to defend, indemnify, and hold Relaxing Journeys and our affiliates, and our and their respective directors, officers, members, employees, agents, representatives, attorneys, successors and assigns, harmless from and against any and all claims, proceedings, damages, injuries, liabilities, losses, costs and expenses, including reasonable attorneys’ fees and litigation expenses, relating to or arising from your use of the Materials or information provided by us, or services obtained from the Materials, or any arrangements you make at our Site or based on information obtained from the Materials, or your use of the Site, any website Materials, or services obtained on or through the Site, or any arrangements you make based on information obtained on or through the Site or any breach by you of these Terms and Conditions.



By accessing, browsing, and using this Site, you represent warrant that:

  1. a) you are of sufficient legal age to use this Site and create legally binding obligations for any liability you may incur as a result of using this Site;
  2. b) you are responsible (financially and otherwise) for all uses of this Site by you and those using this Site under your ID and password;
  3. c) the information you supply via the Site shall be accurate and not misleading, deceptive or likely to mislead or deceive;
  4. d) you agree to prevent access or usage of this Site by minors under your name or account;
  5. e) you will use the services in this Site only to make legitimate reservations or purchases for you or another person for whom you are legally authorized to act; and
  6. f) you acknowledge that abuse of the services or reservation facilities of this Site may result in you being denied access to such facilities and possible legal action.



If you have any questions, comments, or concerns regarding this Site, or the above Terms and Conditions, please contact Relaxing Journeys at



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