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Relaxing Journeys Terms & Conditions

Relaxing Journeys is a company that acts as service agent in the tourism industry and provides information on destinations, tours, cruises, reservations, bookings, hotels, transportation, travel services and other services in the tourism industry. Our site information has been secured from a variety of travel operators, service providers, and other sources. We can not verify the accuracy of our travel operator's information and we cannot warrant their accuracy or completeness.

Relaxing Journeys is not responsible for the acts or omissions of such operators or their subcontractors or their failure to provide services, adhere to their own schedules, or honour their contracts. All information, prices, availability are subject to change without notice.

  • Terms & Conditions for Campervans & Motorhomes are provided on our quote form when enquiring & Terms & Conditions for Day Tours & Activites are provided on our booking form.
Prices & Currency

All prices referred to on this website are based on New Zealand dollars and include 15% GST (Goods & Services Tax). Only the New Zealand Dollar (NZ$) prices on this site are accurate. Prices in other currencies have been converted for your convenience, and are there to help you to compare to your own currency. All of our holidays are charged in New Zealand Dollars.

Multi-Day Holiday Reservations & Payments

A non-refundable deposit of approx NZ$ 250 per person is required to confirm your booking. Exact deposit amount required is shown in your quote and may vary if you are booking a 3rd party tour. Full and final payment of all tours and holidays must be received by Relaxing Journeys no later than 45 days prior to departure date, or by specifed date if booking a 3rd party tour. If full payment is not received by this date, we reserve the right to cancel the booking. Bookings made within 45 days, or within specifed cutoff date if booking a 3rd party tour, of travel date must be paid in full upon confirmation of reservation.

You have the choice to pay your balance either by card (Mastercard & Visa) through our Secure Form, or by Electronic Bank Transfer (details on your booking advice). Relaxing Journeys do not charge card fees on your deposit or balance.

Your payment is not deemed made until it is received by Relaxing Journeys and you receive your confirmation Booking Advice. In the case of billing errors, Relaxing Journeys reserves the right to re invoice with correct pricing (you have the option to request a full refund if this occurs).

Day Tours & Activities Reservations & Payments

At the time of booking, payment by credit card shall be made in full for each booking in New Zealand dollars. You will then receive a booking confirmation and reference number for each booking. You will need to use that reference should you wish to refer to your booking(s) at a later date. You will also receive a booking voucher for each booking which will be emailed to your nominated email address.

Travel Documents

Please ensure you carefully read your booking advice, vouchers and all other documents we send to you as soon as you receive them, and contact Relaxing Journeys immediately if any information appears to be incorrect. We will not accept any liability if you fail to notify us of any inaccuracy in any document within 14 days of us sending them to you.

While we will do our best to rectify any changes made outside this time, it is your responsibility to meet any additional costs which may be involved, except in the case of an error made by the Operator or Relaxing Journeys, and where there is reasonable justification for you not contacting us within the specified time.

You are responsible for ensuring that all necessary travel documents including, but not limited to, passports, visas and vaccination certificates are valid and subsisting. We strongly recommend that you verify current documentation requirements and all other relevant protocols and procedures associated with your trip with your travel consultant. Please note requirements change and you must check with your Consulate for the most up to date information.

Passports must have an expiry date of at least 3 months beyond the date you intend to depart NZ.

Amendments & Late Bookings

Amending your holiday to alternate dates, once we have confirmed your reservation, may incur a minimum charge of NZ$250 per file to cover administration and communication costs. Any third party costs, such as hotel amendment fees or cancellation costs will be payable by you.

Cancellations

Cancellation fees differ depending on whether your holiday is arranged by Relaxing Journeys or operated by a 3rd Party Operator (eg. cruise line, coach operator).

Relaxing Journeys Self Drives, Independent Coach Tours, Short Breaks

  • 45+ days - loss of deposit
  • 44 - 22 days prior to departure - 50%
  • 21 - 8 days prior to departure - 75%
  • 7 days or less prior to departure - 100%

AAT Kings & Inspiring Journeys

  • 45+ days - loss of deposit
  • 44 - 22 days prior to departure - 27.5% + deposit
  • 21 - 8 days prior to departure - 33% + deposit
  • 7 - 1 days prior to departure - 55% + deposit
  • Day of departure - 100%

Kirra Tours

  • 45+ days - loss of deposit
  • 44 - 21 days prior to departure - 20% + deposit
  • 20 - 11 days prior to departure - 50% + deposit
  • 10 days or less prior to departure - 100%

Grand Pacific

  • 48+ days - loss of deposit
  • 47 - 7 days prior to departure - 50% + deposit
  • 6 days or less prior to departure - 100%

Grand Pacific Cruise & Coach Tours

  • 151+ days - 50% loss of deposit
  • 150 - 91 days - loss of deposit
  • 90 - 71 days prior to departure - 25% + deposit
  • 70 – 31 days prior to departure - 50% + deposit
  • 30 – 0 days prior to departure - 100%

APT & Travelmarvel

  • 100+ days - loss of deposit
  • 91 - 81 days prior to departure - 35% + deposit
  • 80 - 61 days prior to departure - 50% + deposit
  • 60 days or less prior to departure - 100%

New Zealand Trails

  • 45+ days - loss of deposit
  • 44 - 31 days prior to departure - 50% + deposit
  • 30 days or less prior to departure - 100%

Red Carpet

  • 45+ days - loss of deposit
  • 44-22 days prior to departure - 50% + deposit
  • 21-10 days prior to departure - 75% + deposit
  • 9 days or less prior to departure - 100% + deposit

Real Journeys Overnight Cruises

  • 30+ days - loss of deposit
  • 29-10 days prior to departure - 50% + deposit
  • 9 days or less prior to departure - 100% + deposit
Refunds

No refunds will be made once travel has commenced nor will any refund be available in respect of any tours, accommodation, hires, services or inclusions not utilised.

Refunds may occur due to weather conditions, supplier discretion, lack of tour availability or over-payments made mistakenly to Relaxing Journeys. Due to exchange rate fluctuations, at times there may be some variance in the amount refunded compared to the amount initially paid. Relaxing Journeys does not accept any liability for these variances or any subsequent credit card/bank charges relating to the transfer to customer's accounts.

It is highly unlikely that we will have to make any changes to your tour after you book, but as we plan the arrangements many months in advance, we may occasionally have to make minor alterations. You will be notified at the time of booking of any known changes in itinerary, hotels or tour price and you are under no obligation to continue with your booking should these prove unsuitable.

Real Journeys Overnight Cruises

Real Journeys offer overnight cruise options on Milford & Doubtful Sounds. Single, Twin, Double and Quad occupancy are available. For sole occupancy of a cabin, a single person rate will apply.

All pricing is in New Zealand Dollars and includes GST at 15%. Prices are subject to change without notice. Suitable for all ages. Babies (0 – 12 months of age) travel FOC if sleeping in a cot and may travel in twin-share cabins only. Please specify if a cot or bed is required at time of booking. Child rates apply for 2-14 year old inclusive. Minimum numbers do apply.

Real Journeys reserve the right to amend timetables, cancel departures, substitute plant and equipment and alter ticket prices at any time. Departures and itineraries are subject to weather conditions. Fuel – due to the uncertainty of fuel prices Real Journeys reserves the right to add a fuel surcharge. Limited Luggage storage facilities exist on check in.

Holiday Discounts

All discounts displayed on www.relaxingjourneys.co.nz are based on Twin Share (two persons travelling) unless otherwise stated. Discounts will be adjusted for single, triple & group travellers.

Self Drive Rentals (If Applicable)

Unlike most self drive specialists, we have no hidden fees. Relaxing Journeys have arranged your rental vehicle hire on your behalf and the cost of this hire includes unlimited kilometres, standard daily vehicle insurance (subject to an excess), airport and ferry pick up fees, additional driver fees, age surcharge and GST (Government Goods & Services Tax).

The cost of this hire excludes tolls, optional extras, fuel and remote location surcharge if applicable, one way fees if applicable and after hours fees (vehicle collection outside 0800-1800 at the Picton ferry terminal).

Accident Damage Excess (ADE) (If Applicable)

ADE applies to all vehicle rentals in New Zealand. An excess applies to all rentals. For standard vehicles the excess is NZ$2,990 and for 4WD vehicles, people movers and vans the excess is NZ$3,450. This 'excess' is the amount you have to pay before the insurance kicks in if you have or cause an accident.

This excess can be reduced to Nil by including Accident Excess Reduction (AER) in your quote. You can also purchase AER directly with the car rental company on your arrival. In that case the excess is reduced to $276 for standard vehicles and for 4WD's, People Movers & Vans the excess is NZ$345. The cost is approx $NZ28 per day depending on length of stay and vehicle type.

This can be included in your quote at your request or you can purchase it directly with the car rental company on your arrival. The cost of AER is approx $NZ28 per day depending on length of stay and vehicle type.

GPS Navigation units have a non-reducible excess of up to NZ$595 payable in the event of any damage, loss or theft of unit or accessories.

Renter Qualification (If Applicable)
  • All drivers must be 21 years old and over.
  • There is no maximum age for drivers providing they hold a full, valid drivers licence
  • All intending drivers must present a valid full national driving licence which has been held for at least one year
  • A current International Driving Licence must accompany driving licences issued in a language other than English
Website

Our website contains a lot of information and very occasionally mistakes are made when entering prices and/or information online. Relaxing Journeys are not responsible for errors/omissions or updates.

Travel Insurance

Travel insurance is not included in your tour cost. It is strongly recommended that insurance be taken out to protect you against cancellation charges, loss or damage of personal effects, ill health and medical expenses and any other unforeseen insurable events. Please discuss this with your travel agent at time of booking.

Inclusions

Accommodation, transportation, entrance fees, sightseeing activities, cruises and domestic flights where specifically indicated in the itinerary.

Personal Expenses

Items of a personal nature, such as laundry, phone calls, tipping, room service, optional excursions, wine & beverages, etc, are not included in tour & holiday costs and are your own responsibility.

Air Travel

International & domestic air travel is not included in the cost of any of the itineraries featured on this website (unless specifically stated). Air travel can be arranged through your travel agent or directly with the airline on the internet (recommended).

  • Note: Internal flights booked by Relaxing Journeys on your behalf are non refundable and additional costs will be payable if amendments are made to your route or touring dates after your tour has been confirmed with your Tour Consultant.
  • Note: If you are planning on joining a coach tour of New Zealand, please don't fix your flights until you have been notified by Relaxing Journeys that your places on tour have been confirmed AND we notify you that your tour departure date has been set to a 'definite departure' by the Operator.
Passport & Visas

Please check with your travel agent or airline regarding current passport, visa and vaccination requirements. We also have a section on our website that will help. Generally vaccination certificates are not required for European, US or UK residents travelling directly to New Zealand. Your travel agent will advise of other requirements should you be stopping en-route. All travellers will require a valid passport to enter New Zealand. Visas for short term stays in NZ (i.e. less than 3 months) are not generally required for US, British and most European passport holders.

Complaints

In the unlikely event that a problem occurs during your holiday, it is important that you immediately inform us. If that is not sufficient to resolve the matter then contact the New Zealand office on the number provided on your itinerary. If your complaint cannot be resolved satisfactorily at that time, you must write to our office within 30 days of your return to your home country supplying all the relevant details.

Special Requests

We will endeavour to fulfil any special requests (eg. dietary requirements) and will pass your request to our suppliers. You must advise us of any such requirement at the time of booking.

Independent Arrangements & Excursions

Any land or air arrangements you make independently which do not form part of the tour are entirely done so at your own risk. Should you book any excursions or additional travel arrangements while on your holiday with us, please note we act only as your booking agent and should anything go wrong with any such arrangements, your rights will lie solely against the organisations supplying such arrangements.

Responsibility

This website is the sole responsibility of Relaxing Journeys who will exercise all possible diligence in matters within their control relating to travel arrangements, accommodation and all the other services featured in any of the tours. Scenes depicted on this website are not necessarily included in the tours or holidays.

Liability

Relaxing Journeys is not in any way liable for any loss or damage from alterations, delay, or changes arising from unusual or unforeseen circumstances beyond our control, such as threat of war, riot, civil strife, terrorist act, industrial dispute, natural or man-made disaster, fire, adverse weather, technical problems with transport or congestion of airports.

Compensation will not be payable if we need to cancel or amend tour arrangements due to any of the above circumstances.

Relaxing Journeys will not be held responsible for any property loss or damage and or from any damage resulting in personal injury or death which may arise whilst on tour or when utilising any other service provided by Relaxing Journeys or its agents.

Ownership And Restrictions On Use

Relaxing Journeys is not responsible for any typographical errors, incorrect prices or price changes or offer withdrawals listed on this website or any content of a travel reservation.

All materials contained in this site are the copyrighted property of Relaxing Journeys or the property of our suppliers or licensors. No material from Relaxing Journeys or any Web site owned, operated, licensed, or controlled by Relaxing Journeys may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way, except that you may download one copy of the materials on any single computer for your personal, non-commercial use only, provided you keep intact all copyright and other proprietary notices. Modification of the materials or use of the materials for any other purpose is a violation of copyright and other proprietary rights of Relaxing Journeys. The use of any such material on any other Web site or computer network environment without the prior written authorization from Relaxing Journeys is expressly prohibited.

By uploading or submitting any materials to us, you automatically grant (or warrant that the owner of such rights has expressly granted) us a perpetual, royalty-free, irrevocable, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from and distribute such materials or incorporate such materials into any form, medium, or technology now known or later developed throughout the universe. In addition, you warrant that all so-called "moral rights" in those materials have been waived.

These sites may contain hypertext links to other websites. Such links are provided for your convenience and are not intended as an endorsement by Relaxing Journeys of the organizations, person, or entities owning or operating those sites. Relaxing Journeys is not responsible for the content those sites contain, nor their privacy practices. Such other websites are maintained by third parties over whom we exercise no control. We expressly disclaim any responsibility for the content, products or services of such other websites.

Modification Of Terms

Relaxing Journeys reserves the right to change, modify, add, or remove portions of these terms and conditions at any time, without notice, and at our discretion. You may check these terms and conditions periodically for changes. Your continued use of Relaxing Journeys subsequent to the revisions of these terms means you accept those changes. You are advised to review the terms and conditions and other policies posted on this Site for potential changes when you return to this site to visit or to transact any business.

Disclaimer

Notwithstanding anything to the contrary, nothing in this website shall be construed to be an offer to sell or a contract until a booking is confirmed in writing and a non-refundable deposit has been made. Relaxing Journeys is an agent for the travel operators it distributes. All travellers are subject to the terms and conditions of the particular operator conducting their travel arrangements.

  • The terms and conditions for the particular operator you have chosen is on the 'Request Quote' page. If these cannot be located please request one from your Tour Consultant.
Limitation Of Liability

Under no circumstances, including, but not limited to, negligence, shall Relaxing Journeys be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this Site, even if Relaxing Journeys or a Relaxing Journeys authorized representative has been advised of the possibility of such damages. Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you. In no event shall the total liability of Relaxing Journeys to you for all damages, losses, and causes of action (whether in contract, tort, including but not limited to negligence, or otherwise) shall exceed the amount paid by you, if any, for accessing this Site.

Indemnity

You agree to defend, indemnify, and hold Relaxing Journeys and our affiliates, and our and their respective directors, officers, members, employees, agents, representatives, attorneys, successors and assigns, harmless from and against any and all claims, proceedings, damages, injuries, liabilities, losses, costs and expenses, including reasonable attorneys' fees and litigation expenses, relating to or arising from your use of the Materials or information provided by us, or services obtained from the Materials, or any arrangements you make at our Site or based on information obtained from the Materials, or your use of the Site, any website Materials, or services obtained on or through the Site, or any arrangements you make based on information obtained on or through the Site or any breach by you of these Terms and Conditions.

Representations And Warranties

By accessing, browsing, and using this Site, you represent warrant that: a) you are of sufficient legal age to use this Site and create legally binding obligations for any liability you may incur as a result of using this Site; b) you are responsible (financially and otherwise) for all uses of this Site by you and those using this Site under your ID and password; c) the information you supply via the Site shall be accurate and not misleading, deceptive or likely to mislead or deceive; d) you agree to prevent access or usage of this Site by minors under your name or account; e) you will use the services in this Site only to make legitimate reservations or purchases for you or another person for whom you are legally authorized to act; and f) you acknowledge that abuse of the services or reservation facilities of this Site may result in you being denied access to such facilities and possible legal action.

Contact

If you have any questions, comments, or concerns regarding this Site, or the above Terms and Conditions, please contact Relaxing Journeys at info@relaxingjourneys.co.nz.

  • Terms & Conditions Last Amended 25 Feb 2015.