Prices & Currency

All prices referred to on this website are in New Zealand dollars and include 15% GST (Goods & Services Tax).

Reservations & Payments

A non-refundable deposit of NZ$250 per person is required to confirm your booking. Full and final payment of all tours and holidays must be received by Relaxing Journeys no later than 45 days prior to departure date. If full payment is not received by this date, we reserve the right to cancel the booking. Bookings made within 45 days of travel date must be paid in full upon confirmation of reservation. You have the choice to pay yor balance either by Credit Card ( Mastercard & Visa) through our Secure Form, or by electronic Bank Transfer (details upon asking).

A 1.5% Credit Card Fee applies to balances paid by credit card - balances can be paid direct into our account to avoid this fee.

Amendments & Late Bookings

Any amendments requested by you, once your reservation has been confirmed, may incur a minimum charge of NZ$50 per file to cover administration and communication costs. Bookings made within 14 days of departure date may be subject to a NZ$50 per person late booking fee.

Cancellations

Having accepted your booking, should it become necessary for you to cancel your reservation 45 days or more prior to departure date, your deposit only shall be forfeited. Cancellations made within 45 days of departure date will incur the following charges:- (Expressed as a percentage of the confirmed tour & holiday price plus your deposit).

• 44-22 days prior to departure - 50%
• 21-10 days prior to departure - 75%
• 9 days or less prior to departure - 100%

Refunds

No refunds will be made once travel has commenced nor will any refund be available in respect of any tours, accommodation, hires, services or inclusions not utilised.

Price Variations

All prices are subject to change. In the event of alterations or fluctuations in fares, tariffs, taxes or other items forming part of your tour costs, we will advise of any changes as soon as possible.

Website

Our website contains a lot of information and very occasionally mistakes are made when entering prices and/or information online. Relaxing Journeys are not responsible for errors/omissions or updates.

Amendments & Cancellations

It is highly unlikely that we will have to make any changes to your tour after you book but as we plan the arrangements many months in advance, we may occasionally have to make minor alterations. You will be notified at the time of booking of any known changes in itinerary, hotels or tour price and you are under no obligation to continue with your booking should these prove unsuitable. We reserve the right to change travel arrangements once a reservation has been confirmed due to safety, adverse weather, irregular pricing or any operational reason whatsoever and will notify you or your travel agent as soon as it is reasonably possible to do so. Please note that compensation will not be payable if we are forced to cancel or in any way change your holiday as a result of war, or threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, technical problems affecting transport or any similar events beyond our control nor will we be liable for flight delays or changes to your holiday for health or safety reasons.

Accommodation & Meals

Tour & holiday prices are based on using twin-bedded accommodation with private facilities in hotels as listed in the itineraries (or those of a similar standard). Single traveller costs are available and must be requested at the time of booking. Breakfasts are included in the tour price. All other meals are at your own expense unless shown in the itinerary.

Other Inclusions

Transportation, entrance fees, sightseeing activities, cruises and domestic flights where specifically indicated in the itineraries.

Personal Expenses

Items of a personal nature, such as laundry, phone calls, tipping, room service, optional excursions, wine & beverages, etc, are not included in tour & holiday costs and are your own responsibility.

Travel Insurance

Travel insurance is not included in your tour cost. It is strongly recommended that insurance be taken out to protect you against cancellation charges, loss or damage of personal effects, ill health and medical expenses and any other unforeseen insurable events. Please discuss this with your travel agent at time of booking.

Air Travel

No International or Domestic air travel is included in the cost of any of the itineraries featured on this website (unless stated). Air travel can be arranged through your travel agent.

Departure Taxes

Tour & holiday prices exclude International and New Zealand departure taxes, customs and immigration fees. New Zealand departure taxes ( currently NZ$25 per adult ) are paid at the airport prior to proceeding through customs & immigration.

Passport & Visas

Please check with your travel agent or airline regarding current passport, visa and vaccination requirements. We also have a section on our website that will help. Generally vaccination certificates are not required for European, US or UK residents travelling directly to New Zealand. Your travel agent will advise of other requirements should you be stopping en-route. All travellers will require a valid passport to enter New Zealand. Visas for short term stays in NZ (i.e. less than 3 months) are not generally required for US, British and most European passport holders.

Complaints

In the unlikely event that a problem occurs during your holiday, it is important that you immediately inform us. If that is not sufficient to resolve the matter then contact the New Zealand office on the number provided on your itinerary. If your complaint cannot be resolved satisfactorily at that time, you must write to our office within 30 days of your return to your home country supplying all the relevant details.

Special Requests

We will endeavour to fulfil any special requests ( eg. dietary requirements ) and will pass your request to our suppliers. You must advise us of any such requirement at the time of booking.

Independent arrangements & excursions

Any land arrangements you make independently which do not form part of the tour are entirely done so at your own risk. Should you book any excursions or additional travel arrangements while on your holiday with us, please note we act only as your booking agent and should anything go wrong with any such arrangements, your rights will lie solely against the organisations supplying such arrangements.

Responsibility

This website is the sole responsibility of Relaxing Journeys who will exercise all possible diligence in matters within their control relating to travel arrangements, accommodation and all the other services featured in any of the tours. Scenes depicted on this website are not necessarily included in the tours or holidays.

Liability

Relaxing Journeys is not in any way liable for any loss or damage from alterations, delay, or changes arising from unusual or unforseen circumstances beyond our control, such as threat of war, riot, civil strife, terrorist act, industrial dispute, natural or man-made disaster, fire, adverse weather, technical problems with transport or congestion of airports.

Compensation will not be payable if we need to cancel or amend tour arrangements due to any of the above circumstances.

Relaxing Journeys will not be held responsible for any property loss or damage and or from any damage resulting in personal injury or death which may arise whilst on tour or when utilising any other service provided by Relaxing Journeys or its agents