Payment to Relaxing Journeys acknowledges that you have read, understood and accepted these booking conditions. The following are general terms and conditions

Payment

A non refundable deposit of $NZ 250 per person in NZD is required at the time of booking. The balance of payment, including any merchandise, is due 45 days prior to departure.

Prices

All holiday prices are based on schedules, fares and tariffs current at the time this brochure was printed. Grand Pacific Tours reserves the right to vary the cost of tours if necessary, by reason of currency fluctuation, component cost increase or airfare cost. Tour costing will be guaranteed at the price prevailing at the date of final payment.

Children’s fares are available on application. Unfortunately children under five are not suitable on these tours.

A 1.5% Credit Card Fee applies to balances paid by credit card - balances can be paid direct into our account to avoid this fee.

Taxes

New Zealand departure tax from Christchurch International Airport is to paid on departure from New Zealand.

Luggage Limits

Each traveller is entitled to take one suitcase, the sum of its length, width and depth is not to exceed 140cm and weigh no more than 20 kilograms

Single Travellers

Smoking is not permitted in Single to Twin share rooms. If someone is not compatible with the person they have been matched up with, any additional costs incurred to assist with changing their room type will be at the traveller’s expense and will be subject to availability. Acceptance of Single to Twin share basis is subject to the individual’s medical condition being suitable for this type of arrangement. (Not available on all tours)

Room & Dietary Requests

Special room and dietary requests will be accepted and passed on to the hotels but cannot be guaranteed.

Smoking Laws

Smoking is not permitted in any licensed premises (bars, restaurants, cafes, casinos, etc) throughout New Zealand. Smoking rooms at hotels will be subject to availability and may not be available in some destinations.

Seat Rotation

For the enjoyment of all travellers Grand Pacific Tours operates a daily seat rotation system which all travellers must participate in as a condition of booking.

Airport Transfers

Return Airport transfers in New Zealand are not included if travellers have pre or post tour accommodation booked outside the tour hotels.

Travel Insurance

Travel Insurance is not included but is strongly recommended for all travellers. If you would like us to organise that for you let your tour consultant know.

Cancellations/Transfer of Booking

In the event a traveller cancels off a tour the following fees apply:

• Outside 45 days prior to departure loss of deposit
• Between 7 and 45 days prior to departure, 50% of the tour price plus your deposit
• Less than 7 days prior to departure, 100% of the tour price.

If you wish to cancel your existing booking and transfer to a new departure date, the above cancellation fees will still apply.

Health and Fitness

Payment of deposit by traveller(s) to Relaxing Journeys/Grand Pacific Tours acts as a warranty that the traveller(s) is/are reasonably healthy and/or fit to participate in the tour and the traveller(s) indemnifies Grand Pacific Tours from all actions, claims and demands arising out of any want of health and fitness. Grand Pacific Tours reserves the right to remove a traveller from a tour if their health and/or fitness interferes with the tour or other traveller(s) tour experience in any way. Travelling with a wheelchair is subject to availability at the time of booking as each tour only has the capacity to cater for one wheelchair passenger.

Responsibilities

Grand Pacific Tours advises that the service it provides is for the booking and packaging of goods and services provided by other operators such as hotels and transportation companies. Travellers are advised to familiarise themselves with the terms and conditions on which these services are supplied. Accordingly, Grand Pacific Tours will not be responsible and will be excluded from liability for any loss, damage, omission or acts being negligent or otherwise, committed by the operators of airlines, coach companies, hotels or attractions used in connection with the tours.

Optional Tours

Grand Pacific Tours does not operate these excursions. As such, no person employed or associated with Grand Pacific Tours has any connection with the operators of these excursions. Accordingly, Grand Pacific Tours cannot and do not take any responsibility for any injury, action, loss or damage of any type, arising in any manner from these excursions.

Force Majeure

Compensation will not be payable if Grand Pacific Tours are forced to cancel or change your travel arrangements in any way for reasons of war, threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions or other circumstances amounting to force majeure. World weather is becoming more erratic and unpredictable and we cannot be held responsible for disruption to your holiday due to bad or unusual weather conditions.

Dispute

The law of this contract is the law of the State of Victoria and where applicable the law of the Commonwealth of Australia and New Zealand.

Documentation

The traveller(s) is/are responsible for the acquisition of passports and appropriate visas, where necessary. We recommend that such documents, as required by governments, are finalised at least six weeks prior to the date of departure.

Refund

Please note that no refund shall be made for any unused portion of any itinerary. Any alteration to the holiday, made by a traveller(s), shall be wholly at the expense of that traveller(s).

Travel Compensation Fund

Grand Pacific Tours is a participant of the Travel Compensation Fund. The Travel Compensation Fund is Australia’s primary means of providing compensation to eligible travellers who suffer loss as a result of the financial collapse of a participating travel agency business. Grand Pacific Tours run a Trust Account holding clients monies until tour payments are settled. All tours are prepaid to New Zealand hotels and attractions.

Validity: The majority of these tours are valid from 1 September 2009 to 31 May 2011. Please check the specific conditions for each.