Tour & Holiday Prices

All prices quoted will be in New Zealand dollars and are inclusive of all tour preparation and marketing costs. We reserve the right to alter the cost without notice because of currency fluctuations, new or increased government charges, taxes or other increased costs. Even in this event, we will absorb an amount of equivalent to 2% of the tour & holiday price, and if the increase is in excess of 10% you will be entitled to cancel your holiday with a full refund of all moneys paid excepting any premium paid for travel insurance and/or amendments fees. All prices are guaranteed upon receipt of full payment by Relaxing Journeys.

Reservations & Payments

A non-refundable deposit of NZ$500 per person is required to confirm your booking. Failure to pay the deposit within 10 days of booking may result in the cancellation of your reservation. Full and final payment of all tours and holidays must be received by Relaxing Journeys no later than 45 days prior to departure date. If full payment is not received by this date, we reserve the right to cancel the booking. Bookings made within 45 days of travel date must be paid in full upon confirmation of reservation.

A 1.5% Credit Card Fee applies to balances paid by credit card - balances can be paid direct into our account to avoid this fee.

Amendments & Late Bookings

Any amendments requested by you, once your reservation has been confirmed, may incur a minimum charge of NZ$50 per file to cover administration and communication costs. Bookings made within 14 days of departure date may be subject to a NZ$50 per person late booking fee.

Cancellations

Having accepted your booking, should it become necessary for you to cancel your reservation 45 days or more prior to departure date, your deposit only shall be forfeited. Cancellations made within 45 days of departure date will incur the following charges:- (Expressed as a percentage of the confirmed tour & holiday price).

• 44-22 days prior to departure - 50%
• 21-10 days prior to departure - 75%
• 9 days or less prior to departure - 100%

Refunds

No refunds will be made once travel has commenced nor will any refund be available in respect of any tours, accommodation, hires, services or inclusions not utilised.

Amendments & Cancellations

It is highly unlikely that we will have to make any changes to your tour after you book but as we plan the arrangements many months in advance, we may occasionally have to make minor alterations. You will be notified at the time of booking of any known changes in itinerary, hotels or tour price and you are under no obligation to continue with your booking should these prove unsuitable. We reserve the right to change travel arrangements once a reservation has been confirmed due to safety, adverse weather or any operational reason whatsoever and will notify you or your travel agent as soon as it is reasonably possible to do so. Please note that compensation will not be payable if we are forced to cancel or in any way change your holiday as a result of war, or threat of war, riot, civil strife, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, technical problems affecting transport or any similar events beyond our control nor will we be liable for flight delays or changes to your holiday for health or safety reasons. As is normally the case with group tours, a minimum number of bookings are required in order to be financially viable and to have a pleasant group atmosphere. In the unlikely event that minimum numbers are not achieved, it may be necessary to cancel a scheduled departure and to offer the nearest possible alternative date (or a full refund of all monies paid). A decision as to whether a tour will operate is usually made 8 weeks before the scheduled departure date.

Accommodation & Meals

Tour & holiday prices are based on using twin-bedded accommodation with private facilities in hotels as listed in the itineraries (or those of a similar standard) Single traveller costs are available and must be requested at the time of booking. Fully cooked breakfasts are included in the tour price. All other meals are at your own expense unless shown in the itinerary.

Other Inclusions

Transportation, entrance fees, sightseeing activities, cruises and domestic flights where specifically indicated in the itineraries.

Smoking

Smoking on coaches in New Zealand is prohibited by Government legislation. However, adequate stops are made for the comfort of smokers.

Personal Expenses

Items of a personal nature, such as laundry, phone calls, tipping, room service, optional excursions, wine & beverages, etc, are not included in tour & holiday costs and are your own responsibility.

Travel Insurance

Travel insurance is not included in your tour cost. It is strongly recommended that insurance be taken out to protect you against cancellation charges, loss or damage of personal effects, ill health and medical expenses and any other unforeseen insurable events.

Air Travel

No International or Domestic air travel is included in the cost of any of the itineraries featured on this website (unless stated). Air travel can be arranged through your travel agent or directly with the airlines on the internet (recommended).

Departure Taxes

Tour & holiday prices exclude International and New Zealand departure taxes, customs and immigration fees. New Zealand departure taxes ( currently NZ$25 per adult ) are paid at the airport prior to proceeding through customs & immigration.

Passport & Visas

Please check with your travel agent or airline regarding current passport, visa and vaccination requirements. Generally vaccination certificates are not required for European, US or UK residents travelling directly to New Zealand. Your travel agent will advise of other requirements should you be stopping en-route. All travellers will require a valid passport to enter New Zealand. Visas for short term stays in NZ (i.e. less than 3 months) are not generally required for US, British and most European passport holders. Please check with your travel agent or airline at time of booking as to the precise requirements and procedures for obtaining passports or visas. (It is the responsibility of the traveller to hold the correct travel documents).

Health And Fitness

All passengers must warrant that they are reasonably fit and healthy to participate in the tours & holidays. Passengers requiring medical and physical assistance must be accompanied by a companion as The Great New Zealand Travel Company, their Driver/Guide or agents can not provide this service.

Complaints

In the unlikely event that a problem occurs during your holiday, it is important that you immediately inform your Tour Host or the provider of the service. If that is not sufficient to resolve the matter then contact the NZ office of Relaxing Journeys. If your complaint cannot be resolved satisfactorily at that time, you must write to our office within 30 days of your return to your home country supplying all the relevant details.

Special Requests

We will endeavour to fulfil any special requests ( eg. dietary requirements ) and will pass your request to our suppliers. You must advise us of any such requirement at the time of booking.

Independent Arrangements & Excursions

Any land arrangements you make independently which do not form part of the tour are entirely done so at your own risk. Should you book any excursions or additional travel arrangements while on your holiday with us, please note we act only as your booking agent and should anything go wrong with any such arrangements, your rights will lie solely against the organisations supplying such arrangements.

Responsibility

This website is the sole responsibility of Relaxing Journeys who will exercise all possible diligence in matters within their control relating to travel arrangements, accommodation and all the other services featured in any of the tours. Scenes depicted on this website are not necessarily included in the tours or holidays.