Please ensure you have read the following terms and conditions before booking your tour.

Bookings and Conditions

To confirm your reservation, a deposit of $NZ 250 per person is required. Full and final payment of all tours and holidays must be received by Relaxing Journeys no later than 45 days prior to departure date. If full payment is not received by this date, we reserve the right to cancel the booking. Bookings made within 45 days of travel date must be paid in full upon confirmation of reservation. You have the choice to pay yor balance either by Credit Card ( Mastercard & Visa) through our Secure Form, or by electronic Bank Transfer (details upon asking).

A 1.5% Credit Card Fee applies to balances paid by credit card - balances can be paid direct into our account to avoid this fee.

Prices and Concessions

Prices are quoted in New Zealand Currency, include GST (at 15%) and supersede all prices previously advertised. Please check the exact price of your tour at the time of paying balance. Airfares are based on the most direct route and are subject to class availability and any new Government taxes. Group concessions for ten or more adults are available. Rail prices are subject to change from time to time. All prices are valid subject to Government surcharges.

Young Traveller Discount

Infants up to and including 1 year old are free of charge. Children 6 to 15 years are entitled to the child price off the adult coach content price plus relevant air, rail or sea price (unless stipulated otherwise).

Concession Card Holders

Prices apply to all Australian and New Zealand pensioners (refer to each price box for discount amount) however concession rail prices are only available where Australian Centrelink Pensioner Concession Card is produced. 'Seniors Card' holders are also eligible for the concession discounts.

In addition to the complimentary airport transfers, free travel pack and map, and our discount airfares, only one Discount is available per booking.

Solo Travellers

If you are travelling alone on a Guided Premium or Cost Saver Tour and do not wish to pay the single supplement, we will ensure that you share a room with a person of the same gender. If we fail to match you, we’ll provide the single room at no extra cost. Please request at time of booking. Does not apply to Explorer Tours.

Triple Rooms

In triple share rooms, the third bed may be a 'foldaway', sofa bed or 'rollaway'.

Cancellations and Amendments

Cancellation fees will be levied relative to the amount of notice given:

Travel Insurance

Clients are strongly advised to take out travel insurance to cover any unforeseen circumstances (eg. cancellation or curtailment expenses, natural disaster, loss of luggage etc).

Illness or Absenteeism

In the event of your withdrawal from a tour after commencement for reasons of illness, you must obtain a medical certificate in support of any insurance claim. We regret that no refunds can be made for absences from a tour, including but not limited to missed meals or sightseeing. AAT kings make no representation or guarantees concerning reimbursements of funds paid by you under any insurance claim.

Holiday Inclusions

Transportation, entrance fees and boat cruise prices as per itinerary, services of a Tour Director and Tour Driver, meals as specified, accommodation on a share twin room basis (unless otherwise specified), travel kit, map and bag. Subject to a minimum number of clients, the Operator reserves the right to operate this touring on a smaller vehicle with a Driver/Guide.

Luggage Allowance

One medium size suitcase per person, the sum of its length/width and depth not to exceed 140cm (56") plus an overnight bag (airline bag size) which may be carried on-board the coach. Maximum weight of all luggage not to exceed 20kg (44lbs). We are required by strict Government vehicle weight regulations to enforce and adhere to this limit. If your luggage exceeds this limit, we ask that you make alternative arrangements for the excess to be forwarded to the termination point of your tour.

Please note we suggest you have wheels on your suitcase, as there are certain places where assistance is not available (eg. railway station and cruise terminal). All luggage and personal effects are at all times and in all circumstances at the risk of the tour participant. Luggage insurance is recommended.

Smoking and Seat Rotation

Government regulations prohibit smoking inside tourist coaches within Australia & NZ. Please restrict smoking to the ample stops en route. To enable everyone the opportunity of enjoying window and front seats, clients change seats daily during the course of the tour.

Clothing and What to Bring

We recommend casual, lightweight, drip-dry clothing, with some warmer articles for the evenings and cooler days. For the winter months, a warm jacket is recommended. Pack shorts, pullover, several changes of underwear and socks, rubber-soled walking shoes, swimsuit, towel, sleeping clothes and waterproof jacket. Do not forget your hat, camera, film, sunglasses, insect repellent, sunscreen, toilet requisites and a flask for drinking water. Regular laundry facilities are available en route.

Tour Participation

Children five (5) years of age and under are ineligible. Children under eighteen (18) years of age must be accompanied by an adult. Clients with disabilities are welcome on AAT Kings tours provided they are accompanied by an able-bodied companion and do not require special assistance from AAT Kings personnel. You must advise Relaxing Journeys at the time of booking if you are affected by any condition, medical or otherwise, that may affect your enjoyment of the tour or its enjoyment by others. Failure to do so may result in the termination of your travel arrangements without any liability on the part of AAT Kings. AAT Kings reserves the right at its discretion to exclude from a tour, or to terminate the travel arrangements during the course of the tour without refund, of anyone who:

• is unable to cope with the requirements of coach tour travel or who may need or require services or facilities that are not available
• fails to comply with the reasonable instructions of AAT Kings personnel.
• engages in illegal or undesirable behaviour or interferes with the enjoyment of or jeopardises the safety of other participants.

Anyone so excluded will be required to disembark at a safe public location, transport from which will be wholly their responsibility. You agree that AAT Kings is released from all liability for, and you agree not to hold AAT Kings responsible for termination of your travel arrangements in accordance with the previous condition, or any decision made by AAT Kings or by any service provider who refuses to provide you with special accommodation facilities or services that are not available or who refuses to carry you by reason of any disability or medical condition. You agree that our AAT Kings Tour directors or representatives may take photographs and films of you while you are on holiday and that these may be used in our Group brochures and/or advertising or publicity material without obtaining any further consent or payment in respect of such photographs and/or films.

Important:

Scenic Flights, Boat Cruises, Helicopter Flights, Cable Car Rides, some 4WD Tours, White Water Rafting, Camel Rides, Hot Air Ballooning, Rail, Farmstay Options etc. These excursions are not operated by Relaxing Journeys, nor by persons or companies associated with AAT Kings Tours. These activities involve inherent risk of injury, death, accident, delay and loss, and client assumes all such risk with regard to any misadventure, death, injury, delay or loss which occurs during, or as a result of any such activity.

General Conditions

This website represents the entire agreement between the client, Relaxing Journeys and AAT Kings Tours Pty. Ltd, who is the tour operator. AAT Kings will be responsible to the client for supplying the services and accommodation as described in this website, except where such services cannot be supplied, or the itinerary used is changed due to delays or other causes of whatever kind or nature beyond the control of AAT Kings. In such circumstances, we will do our best to supply comparable services, accommodations and itineraries, and there shall be no refund in this connection.

AAT Kings and Relaxing Journeys (collectively 'Relaxing Journeys') act only as agent for the client and upon the express condition that Relaxing Journeys shall not be liable or responsible for any direct, indirect, consequential or incidental damage, injury, loss, accident, delay or irregularity of any kind, which may be occasioned by reason of any act or omission of any third party (including without limitation, any act, inaction or breach of contract of any third party, which is to or does supply any goods or services for this trip).

Without limiting the foregoing, Relaxing Journeys does not own or operate any third party suppliers of services such as hotels, restaurants, transportation companies, sightseeing companies or local tour operators. It is not responsible for any injury, death, loss or expense due to overbooking of accommodations, default of any third parties, sickness, weather, strikes, acts of God, Government, acts of terrorism, criminal activity, war, quarantine, force majeure events or any other cause beyond its control. All such risk, loss and expense must be borne by the client.

Occasionally, it may be necessary to alter or amend itineraries, accommodation and sightseeing arrangements from those published. This may be due to road, weather and other operational needs prevailing at the time, and is always made in the best interests of your comfort. Any personal expenses incurred by a client as a result of any delay, alteration or curtailment of any tour, whether caused by mechanical defect, strikes or any other cause are the responsibility of the client (we strongly recommend all clients take out Travel Insurance, see your licensed travel agent).

The operator is unable to guarantee exact arrival and departure times, and is not liable for any failure to make connections with any other service, or guarantee the operation of any particular service. In the case of breakdown and other unforeseen circumstances, the operator reserves the right to substitute vehicles other than specified, to ensure the operation of a tour.

These coaches will be modern touring vehicles and may not have some of the features described. The company reserves the right to cancel any ticket or booking, or to refuse to carry any client where payment has not been received by the company within the specified time. The company reserves the right to amend or cancel tours at any time.

Website Price & Date Validity

01 April 2011 - 30 September 2012. Our website contains a lot of information and very occasionally mistakes are made when entering prices and/or information online. Relaxing Journeys are not responsible for errors/omissions or updates.