Alpha 6 Berth Motorhome: FAQ's
How costs are calculated
If I pick up my vehicle at 2.30pm on a Saturday and drop it off before 2.30pm on the following Saturday is this counted as a 7 day hire?
No, hires are calculated on a daily rate not a 24 hour basis. Therefore the first and last days are both counted when calculating the number of hire days, regardless of the time you pick up or drop off the vehicle. The above example would be an 8 day hire.
Payment of Costs
When do I have to pay the hire costs
A non refundable deposit of NZ$500 is payable immediately on receipt of confirmation. Payment of the balance must reach Relaxing Journeys no later than 45 days prior to the pick up date. Full payment information will be provided with the booking confirmation. Cancellation conditions apply.
Travel Times
I'm on a budget when is the cheapest time to travel?
- 01 March to 31 March - Shoulder Season (Late Summer)
- 01 April to 30 April - Shoulder Season (Early Autumn)
- 01 May to 30 September - Low Season (Autumn & Winter)
- 01 October to 31 October - Shoulder Season (Early Spring)
- 01 November 15 December - Shoulder Season (Spring)
- 16 December to 28 February - High Season (Summer)
Cancellation and Refunds
If I cancel my booking will my deposit be refunded?
No, the deposit will not be refunded. We recommend you take adequate Travel Insurance which may cover you for cancellation fees in certain circumstances.
Change of Drop Off Location
Can I change my drop off location at any time?
No. Once travel has commenced, a change of drop off location is always subject to confirmation by Relaxing Journeys & United Vehicle Rentals and may incur the full cost of repositioning the vehicle to the original drop off location reserved.
Minimum hire period
What is the minimum hire period?
A minimum of 7 days applies to all hires days except for all vehicle pick ups between 20 December and 02 January where the minimum hire period will be fourteen (14) days.
For one way hires between the two depots (Auckland and Christchurch) a minimum of 14 days applies at all times.
One Way Fee
Is there a one way hire fee between Auckland and Christchurch?
No, we do not charge a one way fee but please note the 14 day minimum hire period for one way hires.
Road User's Tax
Does United Vehicle Rentals charge for the Road Users Tax (Diesel Tax)?
No, this is included in your hire fee.
Short Hire Refunds
Is there a refund if I shorten my hire while on holiday?
No, there is no refund if you return your vehicle earlier than the reserved period.
Driver’s Licence
Do I need a special licence to drive a United vehicle?
No. As long as you are 21 years of age or older and hold a current valid driver's licence, your country of origin licence is acceptable. However, non-English licence holders must either carry either a certified English translation of their licence or an International Driving Permit while driving. A normal car licence is all that is required to drive any vehicle. No heavy vehicle, or other special category, licence is required. No maximum age limit applies providing an appropriate valid licence is held by the hirer. The English translation referred to must be issued by one of the following authorities:
- The New Zealand Translation Service
- A diplomatic representative at a High Commission, Embassy or Consulate
- The authority that issued your overseas driver’s licence
Depots
Where are your depots located?
Depots are located in Auckland and Christchurch, both conveniently located near to the International and Domestic Airports.
Vehicle delivery
Can you deliver a vehicle to my overnight accommodation?
No, it is necessary for you to come to our depot to collect your vehicle so we are able to complete the necessary documentation, and familiarise you with the operation of the campervan.
Automatic Transmission
Do you have vehicles with automatic transmission?
Throughout the Premier range of vehicles there are automatic options at all berth sizes. In the Standard range, the 2 Berth Automatic
Alpha Campervan has automatic transmission. All other vehicles have manual transmission.
Minimum Age
How old do I have to be to hire a United Vehicle Rentals vehicle?
The minimum age for hiring a vehicle is 21 years. There is no upper age limit.
Extra Drivers
Is there an additional charge for extra drivers?
No, we encourage you to register more than one person to share the driving for safety reasons.
Heating
Is there heating in the vehicle?
Yes, all our vehicles have 240 volt electric heaters. In addition many of the models also have gas heaters. All vehicles have heating in the cab which operates when you are driving. Refer to the individual motorhome pages for full details of individual models.
Vehicle Age
How old are the vehicles?
The Premier range guaranteed less than 3 years old and our Standard range of campervans are between 3 and 6 years old.
Equipment
Is equipment included in the vehicle cost?
Yes, every vehicle is fully equipped at no additional cost to the hirer.
Maps and Camping Park Directories
Do the vehicles have maps and camping park directories?
Yes, all hires include a pack containing road maps, camping park directories, a complimentary road atlas and other tourist information.
Do I have to pre-book camping parks?
We recommend that you consider making advance bookings for the peak holiday periods from Christmas/New Year to the Easter period, and bookings may be wise in some of the key tourist centres at other times.
Ferry Bookings
Do I have to pre-book the ferry service across Cook Strait?
It is advisable to pre-book ferry services in advance to avoid any disappointment and inconvenience. During the peak summer season from December to March it is strongly recommended that you do so.
Breakdown Service
Do you have a breakdown service?
Yes, you can contact a United Vehicle Rentals staff member 24 hours a day on our freephone helpline. United Vehicle Rentals has a comprehensive network of Service Agents throughout the country who can assist.
Pets
Can I bring my dog or cat with me?
We regret that animals are not permitted to travel in any of our vehicles.
Transfers
Do you have an Airport shuttle service?
Yes, United Vehicles Rentals operates a mini coach shuttle between Auckland and Christchurch airports and its depots.
Arrivals: Complimentary transfers by shuttle between the Airport and Depot are available to United Campervans and Alpha Campervans clients on demand. For transfers from Downtown Hotels or Airport Hotels, clients may use a taxi and will be reimbursed for the cost on presentation of the driver's receipt.
Departures: Complimentary transfers are available from the Depot to either the International or Domestic Airports by mini coach shuttle and can be arranged by clients on termination of hire. Taxi transfers to other destinations can be arranged at the clients' expense.
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